General Information

What is Align Studios?
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Align Studios is a classical Pilates studio focused on intentional movement, proper alignment, and personalized instruction. We offer small-group classes and private sessions to help clients build strength, mobility, and body awareness.

Where are you located?
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[Insert your studio address here]

What types of classes do you offer?
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We offer in-person classical Pilates sessions including group apparatus classes, mat classes, private 1:1 sessions, semi-private sessions, and specialty workshops.

How do I book a class?
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All classes can be booked online through our scheduling platform here.

pricing & Memberships

What pricing options do you offer?
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We offer single sessions, class packages, and monthly memberships.

Do packages or memberships expire?
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Yes. Each package and membership includes its own expiration date, listed at purchase.

Do you offer refunds?
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All sales are final. We do not offer refunds.

studio policies

What is your cancellation policy?
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Cancellations must be made at least 12 hours before class time to avoid losing the session or incurring a fee.

What should I bring to class?
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Wear comfortable, form-fitting workout attire. Grip socks are recommended.

How early should I arrive?
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Arrive 5–10 minutes early. New clients should arrive 10–15 minutes early.

Do you allow late entry?
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For safety reasons, late entry is not permitted.

safety & Liability

Do I need to sign a waiver?
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Yes. All clients must sign a liability waiver before participating.

Is Pilates safe for beginners?
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Yes. Instructors modify exercises for all levels.

Can I attend class if I’m pregnant or injured?
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Yes, but please notify your instructor. Significant injuries may require private sessions first.

membership & account management

How do I manage my account?
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Log into our booking platform to update payment methods, view classes, or manage membership.

Can I freeze my membership?
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Membership freeze options vary by plan. Please email us to request a hold.

miscellaneous

Do you offer gift cards?
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Yes, gift cards can be purchased online.

Do you have parking?
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[Insert parking information here]

What if I still have questions?
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Contact us anytime at alignstudiosct@gmail.com.