CANCELLATION POLICY
Due to a limited number of spaces available, you can change or cancel your class up to 10 hours before the class starts. If you cancel within the 10-hour window, no-show for class, or arrive 5+ minutes late for class, you will lose your class credit. If you are unlimited, you will be charged a late cancellation fee per class late-canceled. New Client 2-week Unlimited Clients: no perks apply, and all fees are valid. Please note we cannot give refunds.

All membership cancellations require a 30-day advance notice from your next auto-renewal.

CANCELING A RESERVATION

  • Open the app and go to your Upcoming Reservations.
  • Find the class you want to cancel and tap the ellipsis (… ) next to it.
  • Tap Cancel Reservation.
  • Confirm the cancellation


POLICIES AND PROCEDURES

  • Classes are reserved and paid for in advance through our online booking system. All reservations must be confirmed.
  • Life can get hectic, we get it! We request that any cancellation be made at least ten hours prior to class (the “cancellation window”) to ensure that the class goes back onto your account for use at a later date. If you do not cancel before the cancellation window closes, you will be considered a late cancel and you will lose your class or incur a fee.
  • Coaches are subject to change and classes are subject to cancellation without notice. When possible, an email or text message will be sent in the event that there is a change in the schedule. Subject to any opt-out you elect, you consent to receiving notices from us pertaining to class.
  • In the event a class is full, try the waitlist — it works! When a spot becomes available before the cancellation window closes, an email confirmation will be sent to let you know. Don’t forget, it is your responsibility to cancel your reservation if you can no longer make it to avoid cancellation penalties. Outside of the cancellation window, keep an eye on the schedule. We will not be able to automatically add you to the class, so grab that spot!
  • Safety is crucial, and therefore our trained coaches provide corrective touches during classes to ensure that clients are safe and maintain correct form.
  • While we love our community’s young and furry ones, unattended children and pets are not permitted in the studio.
  • Cleanliness is cool — clients are responsible for wiping down their machine after class.
  • Subject to certain restrictions, all sales are final. Classes are not eligible for transfer or exchange, and cannot be shared amongst clients.
  • Subject to any regulations, a valid debit or credit card must be on file for all active accounts. Should you wish to make a purchase with cash or other means of payment, please email your local studio manager to arrange.
  • Subject to any regulations, all credit card charges are subject to a three percent (3%) processing fee. To update your card on file to a debit card, please email your local studio.
  • Align Studios LLC is not responsible for any bank overdraft fees that may occur.
  • In order to enhance our clients’ safety and experience, we may take video surveillance in our studios.
  • Without prior approval from our staff, you are not permitted to film our class during the workout.


RESERVATION & MEMBERSHIP INFORMATION


RESERVATION INFORMATION

In order to participate in classes, you must reserve your spot in advance by creating an account online and registering for class.

If a class is full, we recommend putting yourself on the waitlist. By putting yourself on the waitlist, you acknowledge that you will be able to take the class if you get in. If you do not want a spot in the class, you need to remove yourself from the class/waitlist 10 hours in advance of the class start time. If you are added to the class from the waitlist, fail to remove yourself, and do not attend, it will be a late cancellation, and you are subject to losing the class or the late cancellation fee (late cancellation fee only applies to unlimited members). If you do not get off the waitlist, the class will be credited to your account for future use.

Due to a limited number of spaces available, you can change or cancel your class up to 10 hours before the class starts. Please note we do not give refunds; your class will go back in your account for you to use another time. If you cancel within 10 hours before class starts, you will lose the class. We cannot give refunds for any classes that you miss. If you have an unlimited package and you late cancel or no-show for class, you will be charged a late cancellation fee. 


MEMBERSHIP REOCCURRING BILLING AND TERMINATION

Depending on your Membership, you may have different rights governing your term and termination.

Committed Memberships (4, 8, or unlimited) are billed monthly, and have a minimum of one, six or twelve- months commitment, depending on the Membership you select. Following the commitment term, the membership will automatically renew on a month-to-month basis at the current monthly rate.  Memberships are ineligible for cancelation prior to the term expiration without penalty, subject to any applicable Consumer Right to Cancelation, which is applicable to the initial date of purchase. Any requested cancelation prior to the term expiration will require a notice of at least 30 days in advance of the monthly billing date, and must be accompanied by an early termination fee. If you are on a six-month commitment, your early termination fee is equivalent to one month of your membership rate. If you are on a twelve-month commitment, your early termination fee is equivalent to two months of your membership rate. You must be on an active, unfrozen membership to request a termination. Terminations can be requested completing an email request to alignstudiosct@gmil.com. If you are currently on a Membership and wish to upgrade or downgrade your membership, your commitment term will restart effective as of the transfer date. Transfers can be requested by contacting your local studio.

Standard Memberships (4, 8, or unlimited month to month) are billed monthly, automatically renew on a month-to-month basis, and have no minimum commitments. Standard Memberships will continue to renew each month unless a cancelation is requested at least 30 days in advance of the auto-renewal date. Failure to timely cancel will result in autorenewal.

Class Packages refers to any purchase of a pre-determined allotment of classes to be redeemed at Align Studios LLC in a given time frame. Unless otherwise specified, Class Packages are not subject to auto renewal. Classes purchased as part of a Class Package must be redeemed prior to the expiration date which accompanies the Class Package. No refunds will be given for expired and unredeemed classes.

Outside of a Committed Membership term, all memberships are subject to pricing changes, which will be reasonably communicated to you in advance of any pricing change.

‍

MEMBERSHIP PAUSE

Members may receive a complimentary 90 day pause once per calendar year by completing a request email at least 30 days in advance of the requested pause.


MEMBERSHIP CLASSES AND BOOKING RESTRICTIONS

Any unused classes from 4-, 8-, within the respective 30-day period will expire, and will not roll over to the next month. Classes from Class Packages will expire on a specified date after purchase and will not be redeemable after that date.

Unlimited memberships will be permitted to pre-book up to one class per day.


CONSUMER RIGHTS TO CANCELLATION

You have the right to cancel your purchase of Align Studio LLC classes. Your right to do so may vary depending on the applicable laws of each state in which ALign Studios LLC operates studios. As a result, please review the relevant state-specific terms and conditions. In general, you may cancel your initial purchase of a class, class package, or membership at any time before midnight of the third business day after the initial date of your purchase. Please note that this applies to the initial date of purchase for memberships that renew monthly. To cancel, e-mail, or deliver a signed and dated notice which states that you are canceling your purchase, and send it to alignstudiosct@gmail.com.